Verify if the radio is on AM. FM is only for use on repeaters. If your radio has SSB check if the unit is on USB or LSB, local communications are usually on
AM, longer-range contacts will often use SSB.
If you're not sure where your knobs should be set, click on the correct quick start guide for your model radio below.
Another option with the SR-655HPC or SR-955HPC would be to perform a factory reset.