Open the RMA portal: https://repairs.strykerradios.com
An account is required. Creating the account does not start a repair. You still have to submit an RMA request after you sign in.
If you have never sent something back, create an account first
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Use Sign up (top left on the next page). Enter name, shipping address, phone, and email.
Required after signup — do not stop here
After you create the account, the site sends you back to the home page. That is not a submitted RMA. Nothing has been requested yet.
- Stay on that home page (or open repairs.strykerradios.com again and sign in).
- Click Submit a Request for RMA.
- If you only created an account and closed the tab, sign back in and click that button. Support cannot see a request until you do.
Select the product you are sending in
(Click picture for a larger view)
Enter the problem (be specific if it is intermittent). Then continue.
If you only have one item, click the green button I am done adding product(s). To add another radio or antenna, add another product first, then click the green button.
Confirm your address and click Submit RMA Request
What happens next
We review requests within about two business days. An RMA number is emailed to you with the ship-to address. You can also log in and read it there.
Do not ship until you have the RMA number. Write it on the outside of the box. Double-box the radio. Do not include the bracket, power cord, or microphone unless we ask. UPS or USPS only — not FedEx.
Out of warranty: use the same form. If it asks for a receipt, you can skip that for a paid repair.
Status later: log into the same portal, or call 910-221-1086 with the RMA number.
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