Channel selector sometimes skips and doesn't feel as firm as I expected

If you've never used radio with an encoder, you will probably notice that the click when you change channels isn't as firm as a traditional channel selector switch. With that said, however, it should be enough that you can feel it. 

Encoders are known to skip or not change channels occasionally, but if this is happening all of the time, that would indicate there is a problem. If that's the case, we can repair it for you under our factory warranty.